About the role:
We are seeking a diligent and proactive Collections Officer to join our team on a part-time or casual basis. The Collections Officer will play a crucial role in ensuring timely payments from clients, maintaining positive relationships, and minimizing outstanding debts. Discover your role's exciting challenges and responsibilities: Collections Management: Contact clients via phone, email, and other communication channels to follow up on overdue invoices. Negotiate payment plans and arrangements with clients to resolve outstanding balances. Document all communication and actions taken in the collections system accurately and promptly. 2. Account Reconciliation: Reconcile accounts to ensure the accuracy of outstanding balances and payments received. Investigate and resolve discrepancies in payments or billing issues promptly. 3. Customer Relationship Management: Build and maintain positive relationships with clients while effectively communicating the importance of timely payments. Address client inquiries and concerns regarding invoices, payments, and account balances in a professional and courteous manner. Reporting and Analysis: Generate regular reports on accounts receivable status, aging analysis, and collections performance. Analyse trends and patterns in collections data to identify areas for improvement and implement strategies to enhance collections efficiency. 5. Collaboration: Collaborate with internal teams, including Sales, Finance, and Customer Service, to resolve customer issues and streamline collections processes. Provide insights and recommendations to improve invoicing and payment procedures based on collections experience. You're a step ahead if you have: Proven experience in collections, accounts receivable, or related financial roles. Strong communication and negotiation skills with the ability to handle challenging conversations professionally. Excellent attention to detail and accuracy in documentation and data entry. Proficiency in using collections management software or CRM systems. Ability to work independently with minimal supervision and prioritize tasks effectively. Flexibility to work part-time or on a casual basis as needed. Preferred Qualifications: Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Experience in B2B collections within the financial services or fintech industry. Knowledge of relevant regulations and compliance standards governing collections practices. Familiarity with invoice financing or cash flow management solutions.
