We Are Hiring - Cloud Application Support Technician, Purely Home-basedWe are looking for a Cloud Application Support Technician with a strong background in Unix and Microsoft Azure administration to join our amazing team.If you are an expert in providing high-level support for cloud-based applications to ensure their reliability, performance, and security, then this job is for YOU.As a Cloud Application Support Technician, you will be responsible for: Application Troubleshooting: Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity. Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security. Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration. Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels. Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security. Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.As a Cloud Application Support Technician, you need to have: At Least One (1) Year of Experience in Unix, Linux Scripting At Least Two (2) Years of Experience in Technical Customer Service At Least Two (2) Years of Experience/Knowledge in Azure or AWS Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira Proficient in The Use of Online and Remote-connecting Software Familiarity with Testing and Validation Processes for New Software Releases Experience with Application Monitoring and Performance Tuning Strong Analytical and Problem-Solving Skills Excellent Verbal and Written English Communication SkillsIt's not required, but it would be great if you already have the experience with the following:Previous experience working with financial, insurance, or healthcare companies is desired.Significant work experience in customer serviceSignificant work experience in basic technical supportExperience in a helpdesk environment such as Zendesk, Azure DevOps, JIRADemonstrated ability to function in a non-scripted helpdesk environmentWorking knowledge of Windows and/or Linux systemsTechnical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS GraphTechnical knowledge of Active DirectoryWorking Hours:8:00 pm to 5:00 am Philippine Time
