We Are Hiring - Cloud Application Support Technician, 100% Purely Home-based!We are looking for a Cloud Application Support Technician with a strong background in Unix and Microsoft Azure administration to join our amazing team.If you are an expert in providing high-level support for cloud-based applications to ensure their reliability, performance, and security, then this job is for YOU.As a Cloud Application Support Technician, you will be responsible for:Application Troubleshooting: Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity.Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.As a Cloud Application Support Technician, you need to have:At Least One (1) Year of Experience in Unix, Linux ScriptingAt Least Two (2) Years of Experience in Technical Customer ServiceAt Least Two (2) Years of Experience/Knowledge in Azure or AWSProven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft AzureExperience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or JiraProficient in The Use of Online and Remote-connecting SoftwareFamiliarity with Testing and Validation Processes for New Software ReleasesExperience with Application Monitoring and Performance TuningStrong Analytical and Problem-Solving SkillsExcellent Verbal and Written English Communication SkillsIt's not required, but it would be great if you already have the experience with the following:Previous experience working with financial, insurance, or healthcare companies is desired.Significant work experience in customer service.Significant work experience in basic technical support.Experience in a helpdesk environment such as Zendesk, Azure DevOps, JIRA.Demonstrated ability to function in a non-scripted helpdesk environment.Working knowledge of Windows and/or Linux systems.Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph.Technical knowledge of Active Directory.Working Hours:- 8:00 pm to 5:00 am Philippine TimeWe encourage you to apply regardless of meeting all qualifications and/or requirements!Apply now and be part of our team!Looking forward to hearing from you soon!
