Job Description:
Taxumo is seeking a highly motivated and resilient Client Support Specialist to join our remote team in Cebu, Central Visayas, Philippines. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and their inquiries are addressed in a timely and professional manner.
Responsibilities:- Serve as the main point of contact for clients, resolving any issues or concerns they may have via phone, email, or chat- Provide product demonstrations and training sessions to clients to ensure they are able to utilize our services effectively- Collaborate with internal teams to troubleshoot and resolve technical issues customers may encounter- Maintain accurate records of client interactions and transactions, updating customer profiles as needed- Proactively identify opportunities to upsell or cross-sell additional services to clients- Assist with onboarding new clients and providing ongoing support as needed- Stay up-to-date on industry trends and best practices to provide relevant guidance to clients
Requirements:- Associate degree or equivalent experience- Minimum of 4 years of experience in a client support or customer service role- Excellent communication and interpersonal skills- Strong leadership abilities and the ability to adapt to changing situations- Proficiency in using CRM software and other customer support tools- Ability to work independently and as part of a remote team- Motivated self-starter with a passion for helping others
Personality Traits: motivated, resilientSoft Skills: leadership, adaptability
Benefits:- Profit sharing opportunities- Travel and spending expenses covered- Free accommodation for remote work professionals- Collaborative working environment with colleagues from around the world, fostering a global village mentality
Deadline to apply: May 24, 2024
Equal Opportunity Statement:Taxumo is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
