Client Support Assistant

Job description:

Expedock is seeking a motivated and adaptable Client Support Assistant to join our team in Davao City, PH. This entry-level position requires at least 1 year of experience in a customer support or administrative role. As a Client Support Assistant, you will be responsible for providing exceptional support to our clients, assisting with onboarding new clients, resolving customer inquiries, and ensuring overall client satisfaction.

Responsibilities:- Respond to client inquiries via email, phone, and chat in a timely and professional manner- Assist in the onboarding process for new clients, including setting up accounts and providing training on our platform- Troubleshoot technical issues and escalate complex problems to the appropriate team members- Maintain accurate records of client interactions and transactions in our CRM system- Collaborate with other departments to ensure a seamless client experience- Identify opportunities for process improvement and provide feedback to the team

Requirements:- 1 year of experience in customer support or a related field- Excellent communication skills, both written and verbal- Critical thinking skills and the ability to solve problems independently- Strong presentation skills for training sessions and client meetings- Motivated and adaptable with a positive attitude- Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits:- Profit sharing opportunities- Paid Time Off (PTO)- Parental leave for new parents- Encouragement of autonomy and independence in the workplace, with a focus on trusting employees to excel in their roles

Deadline to apply: ********

Equal opportunity statement:Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital status, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.