Client Success Support

Job Description:
Do you like being challenged every day? Would you call yourself a self-starter, multi-faceted, extremely resourceful individual with a proven track record? Are you eager to be part of a fast-growing, successful start-up? If so, this might be the job for you!


As a Client Success Support at Lamudi, you’ll join a growing cross-functional client management team. You have ownership over the success of the client and will have an impact on improving their experience using our digital marketing services. You are a natural problem solver who loves communicating with others, understands technical speak and can convey technical jargon in understandable terms to non-technical people. You are very savvy with digital media.


Your key responsibilities are:


Prepare reports for clients Analyze problems that will impact client results and resolve them with internal teams Work across our teams to test, and coordinate critical changes that are needed to ensure our clients are happy and referenceable Develop close relationships with our clients to ensure the campaigns are running smooth Communicate with the client to ensure all their needs are met Managing incoming calls and emails and handling appropriate follow-up calls and emails from the clients Responding to a variety of technical and non-technical inquiries with a sense of urgency Ensure the timely and successful delivery of service according to clients needs and objectives Minimum Qualifications:
You have a Bachelor Degree from reputable Indonesian or foreign university You have at least 1 year work experience Experience in client-facing position is preferred, but not a must You have great communication skills You are savvy with using Powerpoint and making presentations You're passionate about delighting client toward success. You have the uncompromising business ethics, a service-oriented mindset and business prowess. You must have start-up culture in your DNA and get energized by a low-ego, "all hands-on deck" startup environment