Client Service Officer (Hybrid Set Up)

Ensure all work in progress is recorded in MyRA and is setup correctly.- Create tasks and follow up activities to ensure that work-in-progress is managed according to company deadlines.- Assist, if required, in obtaining the initial JD, and later the Employment Contract from the Client and ensure all information is presented in MyRA.- Open the MyRA portal for the client, having first reviewed the CVs and overviews to ensure a fit with the JD. Bring any discrepancies to the attention of the Operations Manager.- Review any photos or videos of trade test results before forwarding them to the client.- Provide regular updates to clients whilst applicants are on process to ensure that they are in regular contact with TPRC.- Establish knowledge of migration activities, and recruitment activities to assist clients with their relevant queries - being careful not to give migration advice.- Refer potential sales leads to the Operations Manager.- Work with management to improve processes in relation to the recruitment activities and client services.- Ensure actual service delivery to clients is undertaken in an effective and timely manner, and that client expectations are met, or advised otherwise.- Embrace new technology, such as reports from PowerBI to improve outcomes and processes in the spirit of continuous improvement.JOB QUALIFICATIONS:- Graduate of any AB or BS course- With at least three (3) years experience in sales, marketing, or business development- With at least six (6) months customer service experience- Above average to excellent spoken and written English- Conscientious and detail minded approach- Customer service focused- Able to coordinate multiple tasks- Enjoys being empowered and willing to take ownership of outcomes- Fast and reliable internet connection (25MBPS minimum)- Full-time / Hybrid set up available**Qualifications**:- The job requires both **Male** and **Female** applicants.- Minimum of **3** years working experience is required for this position.Thank you : )**Job Types**: Full-time, Permanent**Salary**: Php25,000.00 - Php40,000.00 per month**Benefits**:- Health insurance- Opportunities for promotion- Pay raise- Work from homeSchedule:- 8 hour shiftSupplemental pay types:- 13th month salary- Overtime payAbility to commute/relocate:- Manila: Reliably commute or planning to relocate before starting work (required)**Experience**:- customer service: 1 year (required)- sales: 1 year (required)- marketing: 1 year (required)