Client Service Associate - Remote Work

Job Description:

As a Client Service Associate at ZipMatch, your primary responsibility will be to ensure exceptional customer service and satisfaction for our clients. You will be responsible for handling inquiries, resolving issues, and providing support to clients remotely. This role requires a high level of resourcefulness and passion for delivering top-notch service to our clients.

Responsibilities:- Respond to client inquiries via phone, email, and chat in a timely and professional manner- Provide personalized assistance to clients in finding solutions to their needs and concerns- Collaborate with internal teams to address client issues and ensure customer satisfaction- Maintain accurate client records and update client information as needed- Identify opportunities for improvement in processes and suggest solutions- Collaborate with team members to achieve collective goals and deliver exceptional service- Stay up-to-date on industry trends and best practices to enhance service delivery

Requirements:- Bachelor's degree in Business Administration, Communication, or related field- At least 2 years of experience in customer service or client relations- Resourceful and passionate about providing exceptional service to clients- Strong problem-solving skills and the ability to think creatively to address client needs- Leadership capabilities to influence and motivate team members towards achieving common goals- Excellent communication skills and a customer-oriented approach- Proficiency in Microsoft Office Suite and CRM software- Ability to work independently and as part of a team in a remote setting

Benefits:- Joining Bonus upon successful onboarding- Company transportation for work-related travel- Travel and spending expenses covered for business-related activities

Working Environment:At ZipMatch, you will be part of a dynamic team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with talented individuals who are passionate about driving innovation in the real estate industry.

Equal Opportunity Statement:ZipMatch is an equal opportunity employer and prohibits discrimination against any employee or applicant based on race, color, religion, national origin, age, gender, disability, or any other protected characteristic as outlined by applicable law. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.