Job Description Dare to Dream Big: Join the Revolution in Outsourcing Excellence Embrace a thrilling opportunity to propel your career in the outsourcing industry to unprecedented heights without ever leaving the comfort of your home. As a Client Service Associate , you'll be at the forefront of a global revolution, seamlessly connecting with clients worldwide while honing your expertise and expanding your horizons. Picture yourself as the architect of exceptional client experiences, empowered to resolve issues, provide expert guidance on products, and drive operational excellence. Join us in reshaping the landscape of outsourcing, where innovation meets limitless potential. It's time to elevate your career journey and make your mark on the world stage.
Employment Type: Full-time
Shift: Night Shift, Mon - Fri 11:00 PM To 08:00 AM
Work Setup: Permanent WFH
Empowerment Zone: Your Role in Crafting Client Success Stories Resolve clients' day-to-day issues.
Become the subject matter expert on the product and advise clients accordingly.
Support a productive and innovative team, collaborating with peers, managers, and other departments.
Analyze client feedback and/or trends and translate them into actionable points.
Assist the team in documenting and improving operational processes.
Learn to operate the best-in-class customer service software.
Identify inefficiencies and customer friction, proposing solutions for improvement.
Detailed Responsibilities:
Client Communication:
Handle daily communication with clients, responding promptly to their inquiries, and proactively solving emerging issues.
Assist clients via chats, calls, and emails within the set SLAs.
Demonstrate a healthy balance of professionalism with empathy/patience.
Complete service requests from start to finish, including frequent check-ins and closing the loop.
Demonstrate the ability to solve client issues independently where possible and escalate when necessary.
Operations: Product/Service Knowledge:
Acquire a comprehensive understanding of our products and services and become the subject matter expert.
Assess bugs/issues reported by clients, create tickets, file disputes, track, and alert other teams to issues.
Learn about our tools and how to use and navigate through them.
Culture and Internal Communication:
Act as a team player, working closely and collaborating with other teams.
Demonstrate respect for coworkers across all departments.
Requirements Talent Blueprint: Crafting the Perfect Recipe for Success Proficient in spoken and written English.
Possesses strong interpersonal and communication skills.
Demonstrates the ability to multitask and adapt to a fast-paced working environment.
Driven, proactive, curious, and quick to learn.
A team player eager to assimilate into the team culture.
Performs well under pressure.
Exhibits comfort and enthusiasm for technology and banking.
Benefits Beyond Borders: Your Passport to Comprehensive Rewards HMO coverage upon regularization
Permanent work from home setup
Above-market salary package
Standard government and Emapta benefits
20 days annual leave (5 convertible to cash)
Upskilling through Emapta Academy
Career growth opportunities
Diverse and supportive work environment
Innovation Citadel: Explore the Frontier of Outsourcing In the dynamic realm of outsourcing, our client emerges as a trailblazer, redefining industry standards with an unwavering commitment to innovation and partnership. Specializing in supporting visionary startups, they operate globally across four strategically located offices. Here, collaboration isn't just encouraged-it's ingrained within their DNA. By meticulously curating teams and investing in comprehensive training, they foster a culture where creativity thrives and boundaries are constantly pushed. This dedication has led them to unparalleled success, becoming the go-to choice for high-growth companies in the U.S. Their story is one of relentless innovation, transforming outsourcing into a realm of boundless possibilities and unprecedented excellence.
Welcome to Emapta Philippines! Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
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