Client Relationship Specialist

Job Description:
Publishes daily reports to internal and external stakeholders. Addresses escalations from key accounts. Investigates and coordinates with internal team to resolve issues within provided timelines. Executes day-to-day operational tasks that deal with aligning Ninja Van’s and client’s system. Highlights improvement areas and recommends solutions that would help Ninja Van meet the agreed timelines and metrics with the client. Assists the account manager in tracking product requests based on client feedback. Minimum Qualifications:
Must have a College Graduate. Proficient in Word, Spreadsheets (Excel / Google Sheets), and Presentation tools. Proficient in database management utilizing SQL. Proficient in written and oral English and Tagalog. Must be a critical thinker and customer-oriented. Experience in logistics or e-commerce industries is an advantage. Willing to work on shifting schedules.