Client Relations Officer

Job Description:

Kumu, a dynamic and innovative company based in Davao City, is seeking a Client Relations Officer to join their team. As a Client Relations Officer, you will be responsible for building and maintaining strong relationships with clients, providing excellent customer service, and ensuring client satisfaction.

Responsibilities:- Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner- Build and maintain strong relationships with clients through regular communication and client visits- Work closely with the sales team to identify new business opportunities and upsell products or services to existing clients- Monitor client satisfaction and identify ways to improve the client experience- Collaborate with internal teams to ensure client needs are met and issues are resolved promptly- Prepare and present reports on client interactions, sales activities, and client feedback

Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- Minimum of 2 years of experience in client relations or customer service- Confident and reliable with excellent communication and interpersonal skills- Strong problem-solving abilities and critical thinking skills- Ability to think creatively and develop innovative solutions for clients- Proficient in Microsoft Office suite and CRM systems- Ability to work independently and in a team environment

Benefits:- Dental insurance- Gym membership- Company transportation- Supportive working environment that fosters personal and professional development

Equal Opportunity Statement:Kumu is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of race, gender, age, religion, or sexual orientation. We value diversity and inclusivity in our workplace and are committed to creating a welcoming and supportive environment for all employees.

Deadline to apply: March 18, 2024

If you meet the requirements and are excited about the opportunity to join a growing company with a supportive and inclusive culture, we encourage you to apply for the position of Client Relations Officer at Kumu.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.