WTW Client Manager Philadelphia , Pennsylvania Apply Now The Surety Client Manager supports Producers and Account Executives in all prospecting and account management initiatives related to surety and insurance client's accounts with surety needs within in a small team environment.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role Manage day-to-day needs for clients, including bond requests, billing issues, bond reports
Responsible for requesting periodic informational updates, analyzing them and then communicating data to underwriters
Responds to clients' needs and questions relating to account bond program, project limits and specific project opportunities
Communicates with underwriters on status of account or individual bond approvals
Issues original bonds as needed
Works with the surety team to develop appropriate carrier submissions and may present final proposals to prospects
Gather information from prospective clients, completing high level bond reviews and assisting in the resolve of carrier and client accounting, billing and collections issues
Demonstrate ability to effectively communicate with internal and external clients/peers/sureties
Support other surety staff as needed or assigned
Attend client meetings as required
The Requirements P&C licensed
Minimum – 3 years of relevant working experience in a Surety environment
Insurance related and other professional designations highly desirable
Possesses effective verbal and written communication skills
Possesses excellent interpersonal skills
Qualified candidates will be those who demonstrate effective verbal and written communication skills, strong time management, teamwork and prioritization skills, and highly effective customer service capabilities
Ability to handle multiple priorities using sound judgment and resourcefulness in a fast-paced environment
Must be results oriented
Ability to provide superior customer service to the client and the sureties
Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines
Ability to learn and utilize EPIC
Willingness to participate in surety industry events
Independently carry out specific assignments and tasks
Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements for various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role base on several factors, including but not limited to location of the role, individual qualifications, education/profession certifications, experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation The base salary being offered for this role is $80,000 USD - $90,000 USD. The role is also eligible for a Short-Term incentive plan.
Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
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