IKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Philippines creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Philippines Inc. owns and operates the country's first and the largest IKEA in the world – IKEA Pasay City – which offers an omnichannel shopping experience. To learn more, visit IKEA.ph
Job Description About the job Reporting to the Customer Relations Manager, this Assistant Manager role will enable an easy buying experience for all customers throughout the complete payment process. This includes in particular: securing a fast, easy, and customer-friendly check out, securing a cost-effective payment process, and ensuring payments are handled in a reliable, efficient, and secure way.
Your assignment Contribute to the creation and operational implementation of the local customer relations' action plan. Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience. Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans. Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment according to the IKEA Safety and Security requirements. Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers. Ensure a customer-friendly, efficient, and cost-effective execution of the payments process. Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession. Maintain relations with external and internal partners, e.g. cash in transit company. Support proactively with customer insights for business and functional improvements. Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements. Ensure "First Time Right" mind set is secured with internal stakeholder. Qualifications Your profile Sound understanding of business and a background gained from working in a customer focused, fast-paced and multichannel retail environment. Experienced in creating and implementing short-term plans and following up goals. Proven customer-focused mind set. Self-reliant and motivated with a proven ability to work as part of a team as well as independently. Self-confident and assertive with the ability to influence using customer insights. Ability to set clear expectations and directions and find solutions for customer and operational issues. Proven record/experience of developing people and organisations. Good analytical and numerical skills. Ability to communicate confidently and clearly in the local language(s) and English. Knowledge of legal requirements and working methods according to work focus Additional Information We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.
This role requires flexibility in work hours, depending on store operational requirements.
Work Location is at IKEA Pasay City, Metro Manila, Philippines.
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