We are a mobile bank for Gen-Z that combines an app with a debit card. Shared accounts for parents with teens, and personal checking for individuals. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
A SNAPSHOT OF YOUR ROLE
Your day could see you:
Working through customer emails – responding to queries
Answering customer live chats regarding the same queries and requirements as done in the emails
Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.
Understanding all the business and products’ aspects to provide proficient support.
Handling all requests with due skill and care.
Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.
Promoting and demonstrating Acquire’s values internally and externally.
A BIT ABOUT YOUExcellent in customer service.
With excellent English communication, listening and organizational skills.
With at least a year of financial background
With a high-level of PC competence, typing skills and accuracy.
A CSAT champion/top performer.
With a knack for multi-tasking.
Able to solve problems and work under minimal supervision.
Adept in learning new workflows and task
WHAT SUCCESS LOOKS LIKEHigh customer satisfaction and efficiency rating.
Excellent feedback from customers.
Achievement of KPIs.
WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Ambition: Voice and measure your goals.
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Judgement: Make wise judgement calls, putting the team and business at heart.
Leadership: Continuous improvement starts with independent action.
Leverage: Do more with less, master the art of leverage.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.For faster processing, text: CURRENT(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605***
Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
