Category Support Officer (So2)

DescriptionKEY RESPONSIBILITIES- Ensure all orders and order changes are entered into the ERP system accurately and in a timely manner (quantity, price and allocation changes, DIFOT recording)- Ensure all relevant customer invoicing and credits are completed accurately and in a timely manner.- Enter order allocations to both growers/suppliers and internal packing/distribution locations as required- Undertake timely and prompt communication to all team members/stakeholders of any supply issues or changes- Communicate to Category teams any customer shortages/increases on orders in a timely fashion, noting that communication directly to customers will be required at times on the weekend and public holidays- Enter weekly or monthly pricing templates into Ironbark and Thinkfresh for specific customers, including commitments when required- Accurate recording and data entry of rejection notices and warnings- Actioning of weekly programs from customers via CSV files and Ironbark- Assist the Finance and Category teams in reviewing, resolving and actioning queries and disputes (for example following up POD's and credits)- Provide administrative and support services to the wider category team as required- Maintain item maintenance and customer product set up in Ironbark and Thinkfresh.ESSENTIAL REQUIREMENTS- At least 2-3 years office administration experience- Proficiency with Microsoft Office- Attention to detail and accuracy- Demonstrated ability to manage competing priorities- Good written and verbal communication skills- Ability to work autonomously- Ability to work collaboratively- Problem solving skills.- Ability to comply with Company policies and proceduresINTERNAL CONTACTS**The position is required to communicate with**:- Category Team. Finance TeamEXTERNAL CONTACTS**The position is required to communicate externally with**:- SuppliersDescriptionKEY RESPONSIBILITIES- Ensure all orders and order changes are entered into the ERP system accurately and in a timely manner (quantity, price and allocation changes, DIFOT recording)- Ensure all relevant customer invoicing and credits a