Car Rental Call Center Agent

A Car Rental Agent is a customer service-oriented professional who facilitates the rental process for individuals or businesses seeking temporary vehicle solutions. Their responsibilities include assisting customers with selecting the appropriate vehicle, completing rental agreements, processing payments, and providing information about rental policies and procedures. Car Rental Agents also inspect vehicles for damage before and after rental periods and may offer additional services such as insurance coverage or navigation assistance. Their goal is to ensure a seamless and satisfactory rental experience for customers while upholding the standards and policies of the car rental company.Qualifications:• Educational Background: SHS Graduate• CEFR: B2• Segment: Starter / AdapterSegment References:Starter No experience at allAdapter With experience but not related to BPO.Expo Gen 1 With Customer Service Experience 5 months belowExpo Gen 1 With Customer Service Experience 6-12 monthsExpo Gen 1 With Customer Service Experience 13-24 monthsExpo Gen 1 With Customer Service Experience 25-48 monthsExpo Gen 1 With Customer Service Experience 49 months aboveExpo Tech Expro 2With Technical Support Experience 6-12 monthsExpo Tech Expro 3With Technical Support Experience 13-24 monthsExpo Tech Expro 4With Technical Support Experience 24-48 months