Call Center Operations Specialist (Hybrid After 3 Months)

Role Overview:Inbound general care. Follow standard operating procedures, serves as starting point for customer interaction.General Tasks:Care – Billing, payment, password, shipping, accessory orders, and permit questions. TS – Troubleshooting customers > 30 days new. We do not have Technicians for onsite appointments, all TS is resolved over the phone.ONB (Onboarding) - very similar to TS, they only take calls from new customers (