Job Description:
As a Call Center Manager at Gcash, you will be responsible for managing a team of remote call center agents in Davao City, PH. Your primary duty will be to ensure that the team is meeting performance goals, providing excellent customer service, and maintaining a high level of productivity. You will be expected to lead, motivate, and coach your team to achieve their best performance.
Responsibilities:- Manage a team of remote call center agents and oversee their daily activities- Monitor performance metrics and provide feedback and coaching to agents to improve their performance- Develop and implement strategies to increase productivity and customer satisfaction- Handle escalated customer inquiries and complaints- Ensure that agents are following company policies and procedures- Collaborate with other departments to improve processes and procedures- Prepare reports on team performance and analyze data to identify areas for improvement- Conduct regular team meetings and training sessions to keep agents informed and motivated- Stay up to date on industry trends and best practices
Requirements:- 5 years of experience in a call center environment- Proven experience in a leadership role- Strong communication skills- Excellent organizational and time management skills- Confident and reliable personality traits- Ability to work well in a team and make quick decisions- Working knowledge of call center technology and software- Bachelor's degree in a related field preferred
Benefits:- Life insurance- Paid sick leave- Travel opportunities
Working Environment:At Gcash, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, innovation, and a commitment to customer satisfaction. As a Call Center Manager, you will be part of a dynamic and supportive team that values collaboration and continuous improvement.
Equal Opportunity Statement:Gcash is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.
Deadline to apply: ********
Join our team at Gcash and make a difference in the world of customer service from the comfort of your own home in Davao City, PH. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
