Call Canter Agent

As a Medical/Healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

Additional duties for this call center medical services role include:

Handling patients, referral sources, and administrative department inquires
Communicating with insurance companies and/or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Serving as a backup when other employees are out due to absent staff members
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Becoming educated in qualifications of multiple insurances to ensure clean order intake

We are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

Specific qualifications for this full time Medical/Healthcare CSR role include:

High School Diploma/College Degree
Experience in outbound/inbound calling experience in a call center, medical office/clinic or institutional setting
Ability to convey a positive and professional image to customers and employees
Maintain composure in high pressure situations
Capable of following an issue through to its conclusion