About the Company: At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed. Responsibilities: Daily planning and assigning of work to direct reportees Training, development and managing of performance of the team Managing and reviewing operational reports (ex. client scorecards and metrics management) Creating and maximizing client relationship and outputs One on one with direct reportees Best practice implementation across direct accounts Responsible for taking small to large, company-wide, high-demand programs/projects from conceptualization through final implementation and go-live Provides overall communication and collaborate with all areas affected by the program / project including cross-functional partners, business sponsors, and vendors Drive prioritization of business requirements and roadmap Partner with both technical and non-technical peers to execute on work throughout the project lifecycle Own the program schedule, task assignments, and lead schedule progress - from large phases through to detailed tasks, including understanding and managing dependencies Become a trusted partner with the business and accepted into the business team's inner circle of influence Understand operational issues and opportunities (business processes) and help drive technical solutions to scale business operations and ensure compliance Qualifications: Minimum 3+ years experience in CRM and / or consulting implementation in a BPO environment. Experience working on sales related projects (e.g. e-commerce, quoting and ordering systems, pipeline management Must have worked in large transformational CRM projects. Must have experience in managing people and client relationships. Deep knowledge and thorough understanding of project management tools, methodologies and best practices. Proficiency in using MS Excel Proven experience in running multiple large programs / projects in an enterprise environment Experience working with cross functional teams such as IT, Sales, Marketing, Finance and Legal.
