The BE Specialist is mainly responsible for process documentation, process improvement, and research implementation. The BE Specialist is expected to be immersed in various business processes. Furthermore, the BE Specialist should identify process improvement opportunities and research opportunities to modernize systems and processes and be at par with other leading BPO Contact Centers.Main Job Tasks,**Responsibilities**:- Identifies opportunities to streamline and improve processes. Works hand in hand with other department to conduct reviews of business processes and developing optimization strategies.- Conducts post-project reviews and make recommendations for continuous excellence in change strategy and delivery- Continuous review and monitoring of the process documents. Evaluates business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.- Identifies techniques and workflows and finds opportunities to continuously improve internal and external processes.- Facilitates real-time discussions with Operations, Operations Support, Clients, and/or other relevant stakeholders- Defines and standardizes the framework and theme on executive reporting and presentation across the department supported. Creates high-level reports and presentations for top executives and stakeholder visitors.- Gathers critical information from meetings with various stakeholders and producing useful reports- Excellent research skills. Staying up to date on the latest process on BPO & eCommerce and IT advancements to automate and modernize systems.- Documents change/project plan activities to ensure that the strategic change portfolio projects are properly coordinated Collaborate with project teams to integrate change management (including training, development, and deployment) activities into overall project plans.- Partners with the project team and stakeholders to lead the project execution/delivery and help project teams maintain an overall project with supporting project plans. This is to ensure the project/change plan meets expectations and drives desired behavior change, e.g., time, cost, scope- Exercises strong team building, negotiation, decision making, problem-solving and conflict management skills to ensure delivery excellence across all teams.- Assesses the change impacts of new initiatives from a process, organizational, communications impact and training required.- Initiates, recommends, and attends necessary Training to Improve Skills needed by the department- Any additional responsibilities as business needs dictate- Maintains high engagement amongst self and the team.Education and Experience- College graduate/Bachelor's Degree Holder or- Two (2) years of previous leadership experienced in BPO- Experienced in Company Process Documentation, related to BPO is a plus- Experienced in Company Research, related to BPO is a plus- Experienced or Certified Training on Project Management- Experienced or Certified Training on Process Improvement and Process Mapping Training- Certified Training on Six Sigma is a plus- Experience creating detailed reports and giving presentationsKey Competencies- Must have excellent research skills- Must have excellent attention to details- Must be amendable to flexible work schedule and location- Must be resourceful and able to learn independently- Strict adherence to company philosophy/mission statement- High regard for compliance standards, security, and excellence- Excellent verbal, written and interpersonal communication skills with all levels of management- Organized and able to meet deadlines- Able to multitask, prioritize and manage time efficiently- Strong Analytical and Problem-Solving Skills- Must adapt well to change and successfully set and adjust priorities as needed**Job Types**: Full-time, Permanent**Salary**: From Php30,000.00 per month**Benefits**:- Additional leave- Company Christmas gift- Company events- Free parking- Health insurance- On-site parking- Opportunities for promotion- Staff meals providedSchedule:- 8 hour shift- Afternoon shift- Holidays- Monday to Friday- Overtime- WeekendsSupplemental Pay:- 13th month salary- Anniversary bonus- Overtime payAbility to commute/relocate:- Antipolo City, Rizal: Reliably commute or planning to relocate before starting work (preferred)
