Business Analysis Manager, Sales page is loaded Business Analysis Manager, Sales Apply locations Manila time type Full time posted on Posted Today job requisition id JR-144899 Who are we? Equinix is the world's digital infrastructure company , operating over 2 50 data centers across the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Business Analysis Manager, Sales Job Description Revenue Operations Process Optimization team is seeking a highly motivated, detail-oriented person to lead a team of business support associates. The candidate for this role would ideally have experience in managing a global team handling day-to-day operations and inquiries/cases and familiarity with deal lifecycle management and the interactions between account and contract data with other transactional records within a CRM.
The Business Support Team Lead will supervise a small, matrixed team that processes data requests submitted by stakeholders from all regions and functional areas, including Sales, Legal, Customer Success, and external Partners. The team lead will ensure compliance to process and policy and use KPI's to monitor the quality of the team's processes and operation and implement process improvements to further streamline the efficacy of the team. The lead will serve as an escalation point for the team and is expected to handle escalated or sensitive requests as needed.
Responsibilities Supervise Team
Supervise team of 3-5 business support associates that support both internal stakeholders and Equinix Partners Ensure adherence to policies and processes; maintains up-to-date documentation of team's work instructions Manage team workload to ensure global coverage Use Key Performance Indicators (KPI's) to monitor the team's performance and assess the efficacy of the team's processes Provide training, guidance, and support to team members Serve as escalation point for issues raised by both internal and external stakeholders Perform associate duties on as-needed basis Business Analysis
Assist with UAT test case execution on data integrity enhancements across systems, including SFDC, Siebel, UCM, and Oracle. Identifies and implements changes for improving data quality and data management processes. Project Management
Provides overall project manager with ongoing progress data and metrics. Documents detailed processes for data cleanup as they evolve. May oversee execution of changes by outsourced resources. Follow up on open action items. Schedule calls/meetings as needed. Qualifications Bachelor's degree or higher 3+ years similar work experience Management experience Customer service experience a plus Strong communication and organizational skills Proficiency with MS Office tools and SFDC Ability to learn and adapt to change quickly Willingness to work outside of local timezone About Us Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
(US Applicants)
Please click here to see the "Know Your Rights: Workplace Discrimination is Illegal" poster and supplement.
Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify .
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .
Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. Please also refrain from making contact with anyone outside of the company HR department.
Privacy and Terms: We keep the information that you have provided us for the purpose of sending you career information you are likely to be interested in. By submitting your application you confirm that you agree to this purpose and our privacy & terms . You can unsubscribe at any time should you wish to stop receiving information from us.
