Job Description:
Purpose:
Overall responsible in promoting the concept and its brand identity of through managing sales of the company’s products and services with its defined direct market and clientele. Ensures; consistent profitable growth in sales revenues through positive planning; implementation; and training key people in operation. Identifies objectives, strategies and action plans to improve short- and long-term sales and earnings.
Duly responsible for broadening database, networking and dealing with numbers, as well as dealing with other factors such as sustainability, risk management and ethical issues, which involves diverse relationships with its direct market and clienteles.
Position is vital in the company, of which most of the incremental sales revenue are highly dependent on the said department, therefore, the role is to continuously bring in sales as well as manage cost savings and profitability.
Supports and works hand in hand with operations and highly responsible in monitoring, supervising and helping operations team in meeting deliverables and requirements of the total operations. Communicates directly with operations and be able to provide support in generating sales revenue, delivering high quality service and standards, and protecting the brand as a whole.
Customers/Partners: • Restaurant & Kitchen Managers
• Senior Management
• Operations Management
• Unit Managers / Other Branch Manager
• Various Corporate Departments
Measurements of Success: Each team members are expected to work with utmost and highest professionalism imperatively following and adhering to standard procedures and policies. Profits optimized by acquiring and delivering targets and sales with the most minimal cost of expenses. All sales leads should be continuously identified and tapped through continuous research and sourcing the best possible prospect. Maintaining the highest customer relationship and satisfaction with its market and clientele, therefore creating repeat customers and/or business. Information is relayed to appropriate individuals in an accurate and timely manner. Areas of Responsibility: A. Marketing Aspect Supporting the Marketing Director in day-to-day marketing activities Assist with ongoing market research and analysis. Preparing, planning and project managing the publication of all publicity material to maximize brand promotion. Creating continues marketing campaigns through social media and working with the company's external PR agency to see them executed. Creating and developing new innovative ways to communicate the company message to their existing customers. Contributing to the annual sales and marketing plan. Planning and project managing marketing events and evaluating their success. Evaluating the effectiveness of all marketing activity. Developing and implementing an internal marketing program. Plan, develop and deliver campaigns as agreed within timescales Proof reading and developing copy content Close coordination with professional talents hired by Nectar Design in house graphics B. Sales Aspect Deals with all customer inquiries in a professional manner and within set guidelines, demonstrating sound knowledge of all aspects of the products on offer. Facilitate the transformation of all inquiries into confirmed sales. Builds new and sustain ongoing relationships with clients in order to sell services in line with the departmental Sales and Marketing operational plan and budget targets. Administers; assists and manage all sales bookings and events. Ensures that each stage of a sale is completed in a timely and accurate manner, including: preparation of quotations, confirmation of requirements, issuing of contracts and invoices, service delivery and payment collection. Follows financial procedures for all Sales, including issuing cost estimates, quotations and invoices, monitoring and recording payment. A conversant with regards to the products and services offered by operation and highly support cross-selling and upselling initiatives. Provides timely and accurate information to operations, coordinating clients’ requirements and guidelines. Communicates in timely manner any service level agreements/standards of procedures, and resolves minor deficiencies through notifying upper management of any areas that requires assistance. A must to attend venues in of events to ensure that the customer’s specifications have been met from ingress to egress. Facilitates, arrange and conducts client visits, tours and viewings of the facilities and services. Highly represents the brand with all upcoming but not limited to all marketing events, road shows and exhibitions as and when required by upper management. To undertake any other duties as appropriate and within the post holder’s competence as directed by their upper management manager. Ensures all policies and strategies are implemented to achieve goals or set targets. Reports daily/ weekly / monthly sales performance of managing bar Success Factors: Foster Teamwork…Work well in a team environment and motivate teams to sustain exceptional levels of performance. Drive for Results…Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives. Attend to Detail…Ensure that data is accurate and work is thorough and to the highest standard. Improve continuously…Constantly assess and adapt current practices to perform a task better, faster, and more efficiently. Apply Professional, Product, or Technical Expertise…Demonstrate the ability to apply technical, professional, or product expertise to real world situations. Demonstrate Openness and Respect for others…Value and remain open to new ideas and perspectives. Develop Self and Others…Continually work to develop own capabilities and the capabilities of others. Build Strong Relationships…Foster trust and cooperation among co-worker, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit. Influence Decisions and Actions…Persuade and enroll others in making plans, reaching decisions and taking action. Think strategically…Foresee and take action to deal with problems and opportunities. Be Decisive…Take timely action based on own assessment of the situation. Minimum Qualifications:
A graduate of any business-related course preferably Marketing. At least two years of experience in related field. Solid understanding of marketing strategy and a strong emphasis on general insight application Strong leadership and management skills, with proven ability to network and foster both internal and external relationships Strong interpersonal and communication skills Key Skills and Requirements: Decision Making…Improve the speed and direction of decisions by clarifying and setting goals, sharing perspectives on reality, identifying options, and creating consensus on a way forward (action steps). Computer…Basic ability to use computer hardware and software (e.g. word processors, desktops, publishing and graphics). Time Management…Skilled in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results. Stand up and/or One-on-one Training…Skilled in the use of techniques and strategies required to deliver training material in a group and one-on-one settings. Performance Management, Supervisory…Demonstrate ability to relate to, communicate with and motivate employees to sustain high performance and quality levels. Coaching…Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills, and facilitating the generation of options and acting planning. Delegation…Assign tasks using such techniques as needs analysis, individual skills assessment, objective setting, and communication. Financial Analysis…Use analysis technology, methods, processes, and examines financial data to evaluate financial position and clearly communicate expectations and actions to maximize the organization’s financial performance.
