**Qualfon Philippines, Incorporated** a consecrated BPO company is hiring **BPO Trainers **to be profiled **remotely**. If you are interested in this opportunity, kindly refer to the details below to know more.**MAIN OBJECTIVE OF THE OPENING**:**1. Training delivery/facilitation**- Delivers training program to New Hires prior to endorsement to Nesting.- Answer all questions in a timely manner.- Ensures training rules and regulations are strictly followed.- Provides coaching on specific areas of the trainee.**2. Setting of Training Expectations**- Provides an overview of the training flow and encourages total participation and interaction.**3. Participation in Training Design**- Suggests new ideas to improve training programs and delivery.**4. Training needs assessment**- Identifies problems or needs of the trainees and the training program and seeks solutions to improve- learning and overall performance.- Participates in program evaluation.- Monitors agent performance as a collaborative effort with the assigned mentor.**5. Reports**- Compiles training reports.- Keeps training documents (quizzes, exam links, and manuals) for internal and external audits**6. Meetings and Conferences**- Attends calibrations, meetings, and conference calls over the phone.**MINIMUM QUALIFICATIONS**:- **Proven BPO Trainer experience for at least 2 years**:- Bachelor's degree in any field- Willing to work on night shifting/shifting schedules- Willing to work overtime, holidays, and weekends depending on the business needs- Proficient in various Microsoft Office programs- Has the people skills in terms of leading people**Job Types**: Full-time, Permanent**Salary**: From Php30,000.00 per month**Benefits**:- Additional leave- Company events- Employee discount- Gym membership- Health insurance- Life insurance- On-site parking- Opportunities for promotion- Paid training- Pay raise- Promotion to permanent employee- Transportation service provided- Work from homeSchedule:- Fixed shift- Flexible shift- Holidays- Monday to Friday- Night shift- Overtime- Rotational shift- WeekendsSupplemental Pay:- 13th month salary- Overtime pay- Performance bonusCOVID-19 considerations:Wearing face masks and the practice of social distancing is highly observed inside the office.Application Question(s):- Since this is a remote position, do you have a stable internet connection? (Kindly provide your ISP and current speed in MBPS)**Experience**:- BPO Training / Trainer: 2 years (required)
