Bpo Team Leader - Outbound Sales

Responsibilities:Responsible for supervising, managing, coaching and motivating team members on a daily basis.Communicates company goals, targets, safety practices, and deadlines to team. Ensure smooth team operations and effective collaboration.Lead and engage the team to achieve daily, weekly and monthly sales target individually and as a team.Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline complianceProvides assistance in answering customer enquiries, and effectively handling customer complaintsDevelops strategies to promote team member adherence to company regulations and performance goalsConducts team meetings to update members on best practices and continuing expectations.Evaluate members performance and inform or suggest needed strength development and weakness improvement training to the management.Manage the fair and consistent application of performance management and disciplinary measures as necessary.Organize team initiatives and resolve conflicts.Qualification:BPO Team management experienceExcellent Coaching and communication skillsMinimum of 2 years’ experience within a contact center environment as a Team LeaderExperience in Outbound SalesExcellent leadership and communication skillsStrong coaching and people-development skills through call listening, quality feedback.Ability to deal with demanding customers and escalationsEnergetic and motivating individualCreative thinking