Bpo Team Lead With Signing Bonus Ilocos Based (Eh

**Responsibilities**:- Effectively performing responsibilities by demonstrating an expert knowledge of processes and related systems- Managing work assignments, workload, equipment, staffing and scheduling, and information between shifts- Managing workloads to ensure even distribution of responsibilities- Providing development opportunities, with the assistance of the team lead- Ensuring proper execution of processes by team, quality review checks on outgoing work within immediate team to ensure accuracy and consistency- Identifying and assisting with developing support materials for team use- Addressing escalations and resolving customer contact requests (calls)- Interpreting day-to-day business objectives and preparing operation practices.- Preparing and analyzing reports and providing conclusions or recommendations.**Qualifications**:- Bachelor's degree holder or undergraduates who have completed at least 2 years of college education- Must have at least 3 - 5 years of supervisory experience in the BPO industry handling TLs- Experience in handling client escalations, troubleshooting problems and resolving customer issues- Experience in client communications (internal and external clients)- Strong comprehension and problem-solving skills- Can easily grasp basic technical concepts- Background in project coordination or handling multiple accounts at once, quality calls, complete phone audits- Willing to work in Accenture Ilocos- Willing to go back on-site once recalled**How to Apply?****Why join Accenture?**- Competitive salary package, company bonuses, and performance incentives- Night differential- Loyalty, Christmas gift, Inclusion and diversity benefits- Paid sick and vacation leaves- Expanded maternity leave up to 120 days*- HMO coverage (medical and dental) from day 1 of employment- Life insurance- Employee stock purchase plan- Retirement plan- Flexible working arrangements- Accessible locations- Healthy and encouraging work environment- Career growth and promotion opportunities*Terms and conditions apply.**Job Types**: Full-time, PermanentSchedule:- Rotational shift**Education**:- Bachelor's (preferred)