Bpo Operations Trainer

Creates, facilitates, organizes, and delivers training and workshop programs at Project/Operations Level;
Creates and improves training support materials/documentation;
Plans and organizes the professional development of employees’ work activity related capabilities;
Evaluates operations employees’ training needs and suggests refreshment/retraining sessions when needed;
Performs follow up activities upon completion of the training/workshop programs in order to evaluate impact and efficiency of the training/workshop as shown in the work activity performance;
Develops and implements monitoring systems for assuring continuous development of work abilities and competencies acquired as a result of the training/workshops delivered;
Develops and implements testing methods in order to evaluate the progress of employees during forming/training period;
Creates and shares training/workshops related performance reports (i.e. reporting, statistics, PPT) and analyses to assure compliance at procedural and process level;
Shares best practices and implements improvement ideas within the Operations team, in order to ensure operational excellence

Project/process knowledge/experience needed, experience in performing/coordinating quality and training related activities at project level would be a plus;
Excellent communication and negotiation skills, attention to details, creativity, and initiative;
Good Microsoft Excel and PowerPoint knowledge;
Analytical, structured thinking; High engagement skills & flexible