Bpo Agents - Manila

Key Responsibilities:Provide exceptional customer service to patients, healthcare providers, and insurance companies.Answer incoming calls and respond to inquiries related to healthcare services, billing, insurance claims, and appointments.Navigate and update electronic health records (EHR) and patient information systems accurately.Assist patients in scheduling appointments and resolving issues related to their healthcare needs.Collaborate with internal teams to ensure the timely resolution of customer inquiries and issues.Maintain a high level of professionalism and empathy when interacting with customers.Adhere to all HIPAA regulations and maintain patient confidentiality.Requirements: College level / SHS Graduates With 6 months of Call Center experience Above average to excellent communication skills Work onsite Employee BenefitsCompetitive Compensation PackagesHealth and Wellness BenefitsFlexible Work SchedulesHealth and Wellness BenefitsCareer Development OpportunitiesEmployee Assistance ProgramsDiversity and Inclusion InitiativesEmployee Recognition ProgramsGlobal OpportunitiesEmployee Discounts & PerksPaid Time OffRetirement Savings Plan