Quality Assurance & Control (Manufacturing, Transport & Logistics)
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Accenture in the Philippines is currently looking for Quality Auditing Associate Manager who will be responsible in performing the following day-to-day tasks:
• Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance. Establish quality governance process with Client and operations to ensure effective communication and organization, including change management, tools enhancement and process changes. Drive investigation of highly sensitive issues affecting Client, working with different teams to understand why and what happened. Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement. Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent. Establish governance with the Training & Policy team to execute requirements from client and internal stakeholders. What are we looking for? Open to bachelor's degree holder and undergraduates Must have at least 7 years of BPO QA experience (5 years supervisory experience) Strong critical thinking and problem-solving skills Join our high performing team and enjoy these benefits: Competitive salary package, company bonuses, and performance incentives Loyalty, Christmas gift, inclusion, and diversity benefits Paid sick and vacation leaves Expanded maternity leave up to 120 days* HMO coverage (medical and dental) from day 1 of employment Life insurance Employee stock purchase plan Flexible working arrangements Accessible locations Work Life Balance Healthy and encouraging work environment Career growth and promotion opportunities Volunteering opportunities *Terms and conditions apply
About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world's largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
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