Seeking an Assistant Manager to join our dynamic BPO team! As an Assistant Manager, you will play a pivotal role in ensuring operational excellence and client satisfaction. Your responsibilities will include overseeing daily operations, managing a team of agents, and implementing strategies to optimize performance and efficiency. If you have a passion for leadership, exceptional communication skills, and a drive for continuous improvement, we want you on our team!
Key Responsibilities: Supervise daily operations to ensure smooth workflow and adherence to quality standards. Lead and motivate a team of agents to achieve performance targets and exceed client expectations. Develop and implement strategies to improve efficiency, productivity, and customer satisfaction. Conduct regular performance evaluations and provide coaching and feedback to team members. Collaborate with other departments to address client needs and resolve operational issues. Stay updated on industry trends and best practices to enhance service delivery and maintain competitiveness.
Qualifications: Bachelor's degree in Business Administration or related field. Previous experience in a BPO environment, with at least 2 years in a supervisory or team leader role. Proven leadership skills with the ability to inspire and motivate teams to achieve goals. Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members. Excellent problem-solving abilities and decision-making skills. Proficiency in MS Office and experience with CRM software preferred. Ability to work in a fast-paced environment and adapt to changing priorities. Willingness to work flexible hours, including evenings and weekends as required. If you're ready to take the next step in your career and make a positive impact in a dynamic BPO environment, apply now to join our team as an Assistant Manager! Your application will include the following questions: What's your expected monthly basic salary?
How many years of people management experience do you have?
How would you rate your English language skills?
Have you worked in a call centre before?
Do you have customer service experience?
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