Assistant Manager For Customer Service

Job Description:
Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Keep accurate records and document customer service actions and discussions Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Maintain an orderly workflow according to priorities Minimum Qualifications:
Must have a degree in Business Administration, Marketing or any business course Proven working experience as a customer service manager or assistant manager Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Ability to think strategically and to lead Strong client-facing and communication skills Strong analytical and planning skills; Excellent problem-solving skills;