Job Summary: As an Amazon Business Assistant, you will provide comprehensive administrative support to assist in managing various aspects of Amazon business operations. The Amazon Business Assistant plays a crucial role in Amazon PPC optimization, update listing, variations, sales and profit reporting, and other daily tasks, update quickbooks.
Key Responsibilities: Product Listings Management: Assist in creating, updating, and optimizing product listings on the Amazon platform, including product titles, descriptions, images, and keywords. Coordinate with suppliers, manufacturers, and distributors to gather product information, specifications, and images for listing creation. Monitor product listings for accuracy, completeness, and compliance with Amazon's guidelines and policies. Inventory Management: Manage inventory levels, stock availability, and replenishment processes for Amazon products. Monitor inventory levels, track sales performance, and forecast demand to ensure adequate stock levels and prevent stockouts or overstock situations. Coordinate with logistics partners and warehouses to ensure timely delivery and fulfillment of orders. Order Processing and Fulfillment: Process customer orders, confirm order details, and coordinate order fulfillment and shipping logistics. Monitor order status, track shipments, and resolve delivery issues or delays in coordination with shipping carriers and logistics partners. Provide timely updates and notifications to customers regarding order status, tracking information, and delivery schedules. Customer Service and Support: Respond to customer inquiries, feedback, and complaints promptly and professionally through Amazon's messaging platform. Address product inquiries, resolve customer issues, and provide assistance with returns, refunds, and exchanges in accordance with Amazon's policies. Maintain a high level of customer satisfaction and ensure positive customer experiences with prompt and effective communication. Sales and Performance Analysis: Analyze sales data, performance metrics, and key performance indicators (KPIs) to evaluate product performance and sales trends. Identify opportunities for sales optimization, pricing adjustments, and promotional campaigns to maximize revenue and profitability. Generate sales reports, summaries, and analytics to track progress and performance against targets and objectives. Qualifications: Proficient in excel and have navigated quickbooks. Proven experience (1-3 years) in e-commerce, online retail, or Amazon seller/vendor management. Familiarity with Amazon Seller Central or Vendor Central platforms and experience in managing Amazon business accounts. Strong organizational skills, attention to detail, and the ability to prioritize tasks and manage time effectively. Excellent communication and interpersonal skills, with the ability to interact professionally with customers, suppliers, and team members. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and e-commerce management tools. Analytical mindset with the ability to interpret data, analyze trends, and make data-driven decisions to drive business growth. Adaptability and flexibility to work in a dynamic and fast-paced e-commerce environment. Integrity, reliability, and commitment to maintaining confidentiality of sensitive business information.
