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Customer Solutions Specialist | UP TechnoHub
Job Description:
You’ll be part of the biggest and the boldest team in the BPO industry. A company that shares the same principles of greatness and world – class service. You’ll be part of a team that aims for excellence with competitiveness in the field of customer service.
Join Concentrix as a Customer Service Representative!
As a Customer Care Specialist, you’ll be delivering support to customers and clients of the biggest product brands world – wide.
You’ll be in-charge of:
• Answering incoming calls from our customers
• Providing solutions to customer inquiries/requests
• Guaranteeing customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Provide leading-edge service in a welcoming, assured and knowledgeable manner
Basic Qualifications:
• At least high school graduate
• Experience of at least six months in the BPO industry are preferred; but applicants without work experience are welcome to apply
• Excellent English Communication skills - verbal and written
• Basic knowledge on computers
• Good customer service, multi-tasking and problem-solving skills
• Willing to work in shifting schedule including graveyard shift and during holidays
• Good team player
Enjoy these awesome benefits when you join us as a Customer Care Specialist:
• Paid training
• Benefits after 6 months
• Vacation entitlement upon hire
• Career pathing and Advancement opportunities
• Competitive salary
• Monthly performance incentives
• Night differential for Graveyard shift employees
Join us here in Concentrix and BE the Difference for the world’s best brands!
Concentrix is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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