We are desiring to recruit a dedicated AHS Operations Manager I - Mandarin to join our growing team at Amazon in Pasay.
Growing your career as a Full Time AHS Operations Manager I - Mandarin is a promising opportunity to develop beneficial skills.
If you are strong in strategic planning, leadership and have the right passion for the job, then apply for the position of AHS Operations Manager I - Mandarin at Amazon today!
Language Requirement: Business proficiency in spoken and ability to read Mandarin in order to communicate with our Chinese speaking overseas counterparts/sellers
Working Hours: Office hours (alternative start-end times subjected to business needs and changes)
Shift Requirement: Required to work on one or both weekends and Public Holidays.
The Operations Manager within the Account Health Support (AHS) Team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers and resolving their concerns.
As a front-line manager, you will be responsible to provide coaching, guidance, and mentorship to a team of Specialists and driving the team and individual performance goals.
Key job responsibilities
Summary of Responsibilities:
• Managing the daily operations including effective resource planning and implementing call center strategies and operations
• Act as subject matter expert and POC to assist stakeholders (sellers & product management team) in designing and executing process and policy strategies.
• Manages and monitor attendance, behavior and performance of a team of AHS Specialists and implementing necessary action plans to resolve performance barriers
• Partners with AHS Program Management on staffing needs and capacity changes to make timely adjustments to meet service level goals
• Manages multiple high-visibility and complex cross-functional projects, resolving conflicts and assessing the impact of strategic initiatives.
• Leads from medium to large complex, cross-functional strategic projects and opportunities
• Evaluate quality controls, monitoring program KPIs
• Drive improvements and identify key investment areas for the workforce and prioritize based on the business needs
About the team
Account Health Support (AHS) is a proactive calling program that provides low risk, tenured and strategic professional Selling Partners with personalized support through Pre-Enforcement, Seller Education and Post-Enforcement processes. The team works towards creating a clear path for enforcement avoidance, account reinstatement and education for Selling Partners. Since launching WW in June of 2018, AHS Specialists help Selling Partners identify and resolve the root cause of account issues and develop a Plan of Action (POA) thereby increasing a Selling Partners chance of avoiding enforcement, being reinstated and potentially avoiding similar instances in the future.
We are open to hiring candidates to work out of one of the following locations:
Pasay City, PHL BASIC QUALIFICATIONS • Minimum Bachelor's degree with at least 2-5 years of relevant working experience in call center/telemarketing environment, customer service, investigations, project management, etc.
• Experience in leading a team in a call center environment would be an added advantage.
• Ability to maintain composure in critical situations, demonstrate appropriate sense of urgency and adaptability in response to changing business needs
• Strong interpersonal and communication skills to liaise with both internal and external stakeholders
• A team player who fosters a positive team environment and collaboration within the site and globally.
• Ability to work well under pressure in a fast-paced environment
PREFERRED QUALIFICATIONS • Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon Leadership Principles.
• Excels at providing coaching and mentoring to others with a goal of achieving success. • Strong prioritization and time management skills, with a high degree of flexibility.
• Ability to lead by example, motivate others to excellence and insist on the highest standards Analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
• Proven ability to take ownership, self-motivate, and deliver results in highly ambiguous environments.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Benefits of working as a AHS Operations Manager I - Mandarin in Pasay:
? Unlimited Growth Potential
? Professional Development Opportunities
? Competitive salary
