Aftersales Specialist

Address all technical concerns of brand new units at the Warehouse Support dealer to solve any After-Sales Concern – Technical, Warranty and Customer Satisfaction Monitor and implement Service Workshop Standards Supervise, Evaluate and regulate Warranty Claims by the dealer Supervise, Evaluate and Process FPMS claims by the dealer Supervise/Submit Warranty Claims to SYMC Supervise/Submit FPMS claims to SYMC Supervise/Coordinate and Secure Service delivery of the supplier to the dealers/customers – Head unit and tires. Support Sales and Marketing in every events that needs to assure vehicles performance quality – displays and media events. Monitor Service Maintenance of all SBMP units Train Warranty Officers of the dealer Provide or Coordinate for the technical training of the service technicians Monitor and Implement Technical Bulletins from Manufacturer Monitor and Conduct Service Campaign given by Manufacturer Report to SYMC all technical and Warranty issue which think need of product improvement or safety related matter Implement the policy and Monitor the issuance of all warranty booklets. Requirements: Candidate must possess at least a Bachelor's/College Degree in Engineering (Industrial) or equivalent. At least 3 Year(s) of working experience in the automotive industry is required Good in written and verbal communication skills Proficient in Microsoft software such as Word, Excel, Powerpoint and etc. Know how to read and interpret service manuals Know how to use special tools and computerized diagnostic tool Know how to do standard procedures on PMS Know how to do replace and repair electrical, mechanical and software problem of the vehicle Must have experienced in ECU, key or immobilizer programming Must be experienced as Auto technician for at least of 5 years above Must be knowledgeable on the service operation standards/ Workshop flow Know how to use EPC – Parts catalogue – Basic Parts Identification Standards Know how on Warranty standard matters/ claim and evaluate Know how to drive AT and Manual type of vehicle Must be with good moral attitude, teachable and open minded from other's idea Know how to create technical report – for product improvement.