Job Description Job Summary: Our Client Facing Associate is a bridge builder and administrative professional with a customer service focus. They fully understand the internal abilities of the team and are adept at listening to client needs and connecting the two for a solution.
Responsibilities: Deliver the highest level of administrative support, task management, and customer service to our clients
Attend and notate weekly planning and accountability calls
Support multiple clients, personalities, deadlines, and priorities throughout the day
Proactively build and manage deep, long-term relationships with our clients and act as their trusted resource and support asset
Must be able to toggle daily between multiple clients and a diverse set of projects
Enhance our client's effectiveness by helping to identify ways to make their businesses operate more efficiently and help free up their time via delegation strategies by utilizing our Delegate Methodology
Assist in keeping the client focused and organized on key business initiatives and goals
Maintain an understanding of the nuances of each client's needs and manage the flow of work that the organization provides for a client
Create processes for inbox, scheduling, project management, delegation strategy, action plans, and action plan progression
Responsible for all oversight of client time/usage
Represents the Delegate brand according to the guidelines and mission established.
Achieves clients' objectives by helping to implement productivity plans, delivers work that is of the highest quality, meets customer-service standards helps resolve problems executes tasks in a timely way as assigned
Con serves clients' time by reaching out to the team, reading, researching, and routing correspondence drafting letters and documents collecting and analyzing
information
First and last line of defense for making sure work is completed/submitted to clients with an A+ standard
Maintains clients' confidence and protects operations by keeping information confidential
Achieves customer service objectives by contributing recommendations to strategic plans and reviews
Maximizes clients' operational performance by providing helpful resources and technical advice resolving problems disseminating tasks, and designing new techniques
Manages projects and tasks and ensures timely, quality delivery of work to our clients
Host weekly planning/accountability calls with clients, oversee work of teammates including process audits, submits weekly wrap reports
Updates job knowledge by participating in team building activities, commitment to continuing education opportunities related to our industry
Comfortable working collaboratively in teams and available throughout the day during normal business hours
Requirements Requirements: 2+ years of experience as a administrative or executive assistant
Experience managing agendas
Experience facing clients
Benefits Benefits & Conditions:
