Account Support Associate

Job Description:

Stylist in Pocket Technologies is seeking a passionate and resourceful Account Support Associate to join our team in Caloocan, NCR, PH. As an Associate Level position, the Account Support Associate will be responsible for providing top-notch support to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities:1. Serve as the main point of contact for clients, addressing their inquiries and concerns with professionalism and promptness.2. Manage client accounts and maintain accurate records of interactions and transactions.3. Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling our products and services.4. Assist in resolving client issues and escalations, utilizing problem-solving skills to find appropriate solutions.5. Conduct regular check-ins with clients to gather feedback and ensure their satisfaction with our services.6. Stay updated on industry trends and competitor activities to provide clients with valuable insights and recommendations.7. Work closely with the finance department to ensure timely and accurate billing and invoicing for clients.

Requirements:1. Bachelor's degree in Business Administration or related field.2. Minimum of 4 years of experience in account management or customer support.3. Excellent communication skills, both verbal and written.4. Strong problem-solving abilities and a proactive mindset.5. Ability to work independently and as part of a team.6. Proficiency in Microsoft Office Suite and CRM software.7. Passion for providing exceptional customer service and building strong client relationships.

Benefits:1. Free accommodation for employees residing outside of Caloocan.2. Retirement plan for long-term financial security.3. Free food provided during work hours.

Working Environment:At Stylist in Pocket Technologies, we believe in fostering transparency and open dialogue for effective communication at all levels. Our team works collaboratively to achieve our goals and support each other in a positive work environment.

Deadline to Apply:Interested candidates are encouraged to apply by May 24, 2024.

Equal Opportunity Statement:Stylist in Pocket Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.