Account Resolution Team Lead

Account Resolution Team LeadWells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

Use of this job is restricted to Consumer Lending and PVSI. Expert level role responsible for providing a quality customer experience while working to collect/resolve outstanding account balances. Works in a professional, customer-centric high volume environment coordinating and monitoring daily activities of an account resolution team. Has higher level of decision making authority when working accounts. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Provides assistance, training on policies and procedures to less experienced staff. Researches and provides guidance to resolve the most complex escalated inquiries and issues. May assist with compiling statistical reports and other special projects.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Region

APAC

Location

Metro Manila