Account Manager

Description:
To be able to appropriately identify the needs of both new and current customers in order to aid customers in their success in using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Requirements:
Responsibilities
· Communicating with clients to understand their needs and explain product value.
· Building relationships with clients based on trust and respect.
· Collaborating with internal departments to facilitate client need fulfillment.
· Maintaining updated knowledge of company products and services.
· Resolving complaints and preventing additional issues by improving processes.
· Identifying industry trends.