TASQ Staffing Solutions is looking for two Account Managers (Customer Service Representative II) in Cebu.The Account Manager role is not a lead or a manager level role.Graduate of any Bachelor's degree (4-5 years course) we can also consider candidates who have completed at least 2 years of college with extensive account management/client relations experience.Must have at least 2 years operational, customer service, client relation/account management experience (voice experience)Strong account management/client relations experience is required.Excellent communication skillsExcellent client management/client relations skillsProficient in MS Office SuiteOpen to work onsite in Cebu Business Park, Cebu, PhilippinesOpen to graveyard scheduleCan start ASAPEssential Duties and Responsibilities:• Responsible for all client communications, conflict resolution, and compliance on clientdeliverables and revenue.• Reviews all major deliverables with clients (i.e. strategic brief, function spec, tech spec, etc.) toensure quality standards and client expectations are met.Oversees New Client Start Up Operations.Ensures that client issues are dealt with in an efficient manner, informing the Director of ClientServices any problems that may arise.Oversees administration of each client contract according to the contract termsApproves Change Orders and invoices, and is responsible for periodic payment collections.Works closely with the project team to regularly update pertinent client data and maintain acontinuous knowledge of set up and updates status in order to identify potential issues and/oropportunities within or related to any start up or database updated project.• Ensures that all Triage processes and procedures are followed and quality standards aremet.• Pursues opportunities for account growth and new business, involving the DCR and VP of Salesas needed.Communicates the client's goals and represent the client's interests to the team.Provides regular communication that meets or exceeds client expectations.Providers clients with an effective understanding of company capabilities and service, andcommunicates all triage offerings to the clients as appropriate.• Responsible for regular input in CRM on all account activity, including status and call reports on aweekly basis.Oversee data warehouse training for key account contacts.Oversee annual client retraining when appropriate.Assist sales personnel with running reports using the data warehouse portal.Present via conference call or in person annual performance results and outcomes in accordancewith client tier level benefits and the triage client review process.• Prepare all necessary stewardship documents for service review to included performance andROI.Review all other essential account informational items (i.e. system profile review) for accuracy.Ensure renewal terms for each account are properly processed and entered into the triage billingapplication.• Re-supply clients with training and marketing materials and custom forms as needed. Charge backthe costs of those forms to clients as appropriateQualified applicants can expect a call within 24-72 business hours. A follow-up text and email will be sent for those who were unable to respond.
