[24]7.Ai Taguig Is Profiling For Csrs For A Us Telco Account

Night Shift, US Telecommunication Account
Provide excellent customer service by addressing general inquiries related to billing, account/service maintenance, and other products/services, through voice or chat.
Must be 18 years old and above
SENIOR HIGH SCHOOL graduate with at least 6 months of call center experience are accepted
Completed at least 2 years in college (no back subject)
At least 6 months of call center experience is preferred but not required
Amenable to work on holidays, weekend, and shifting schedule
Professional, enthusiastic, and customer service oriented
Excellent written communication
Must have keen attention to details
Must have good conversational skills
Must have good negotiation skills
Must have good problem solving and analytical skills
Ability to multi-task and access multiple data source simultaneously
Ability to probe effectively
Ability to educate customers on inquiries and other product information
Ability to handle issues and complaints in a courteous and professional manner