Workforce Schedulers | Real Time Associates (El 1694)

**Join Accenture Intelligent Operations from January 2 to January 24 and get a cheerful grocery basket!**
Workforce Services Associateis responsible for driving delivery of metrics and optimal performance through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
Responsibilities:
Performs Workforce Management support functions for Operations
Communication to stakeholders of intra-day performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals, reporting phone, tools or network outages; making suggestions for corrections to any issues
Analyze the impact of volume, AHT and shrinkage on the budget staffing requirement
Manage operational forecast variance to plan
Report staffing needs and performance issues impacting service levels on a timely manner, and recommend solutions to close gaps

Qualifications:
Bachelor's Degree holder
Analytical interpretation of data
Proficiency in Microsoft Excel
Must be able to work with all levels of the organization in capturing, managing and communicating metrics
Workforce Management experience is required

If you get hired, you’ll get to enjoy the following benefits with us:
Be part of one of the biggest and most stable organization in the world
Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Flexible Working Arrangements
Employee Stock Purchase Plan
Healthy and Encouraging Work Environment
Allowances
Loyalty, Christmas Gift, Inclusion and Diversity Benefits
Night Differential
Retirement Plan

*Terms and Conditions Apply