Workforce | Real Time Analyst | (Eh 1202)

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Duties and Responsibilities:
Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
Manage internal and external audit with processes and controls in place.
Conduct monthly coaching and performance feedback to their direct reports

Skills and Qualifications:
Open to College graduate and undergraduate with relevant work experience
Must demonstrate sound arithmetic, analytical and problem solving skills.
Excellent people and client management skills
Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism.
Ability to communicate with all levels of internal management, analysts and stakeholders (Operations and clients) on a+D27 professional level.
Ability to reprioritize, delegate and set expectations to client and customer satisfaction.
Ability to conduct a full root cause analysis on operational performance with the ability to turn findings into a robust improvement plan.
Manage variability of intraday management in the processes effectively.
Train and coach Intraday Analysts on intraday concepts and to be able to execute intraday techniques that would assist Operations in meeting KPI.
Work with account leadership to coordinate processes to meet the operational and strategic needs of the business, to advise on potential opportunities or hazards that affect the business' ability to meet strategic goals, and to solicit feedback that influence the operations of workforce management

Why join Accenture?
Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, Inclusion and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Healthy and encouraging work environment
Career growth and promotion opportunities

*Terms and Condition Apply