What does aWorkforce Managerreally do? Think of yourself as the leader that provides direction in forecasting labor requirements and creating and managing staff schedules - to enable Us to gain insights into effective business metrics - in projecting the number of employees needed to complete a particular job at a given time of the day, week or month. We want to ensure we get the best qualified candidate with the right level of expertise.
So, let’s take a look at what it’s like being aWorkforce Manager…
In effect, you will lead a team of WF Planners who will maximize the use of manpower resourcesby forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.
You will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels.
As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used in business cases. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills.
What else? You will drive improved payroll efficiency; provide better insight into teammate engagement, attendance and productivity; forecast adjustments in training, coaching and processes - to ensure maximum performance; drive reduction and optimization of labor costs; automate and provide simple reporting for workforce-related data - to reduce administrative costs.
On a broader scale, you will be responsible for a comprehensive workforce management system that increases employee productivity with reduced absences and late arrivals; lower non-compliance risks; and increase operational agility so that as production schedules and market demands change, the organization can easily allocate people with the right skills at the right time.
So, do you have what it takes to be a Workforce Manager at TaskUs?
Requirements:
A seasoned Workforce Manager with a Bachelor’s Degree, preferably in Mathematics or Statistics or at least 3 - 5 years experience in managing workforce operations with client and/or senior management interaction
Expertise in capacity planning, forecasting, real-time management, reporting and scheduling
Proficient in the use of workforce management tools
Excellent organizational, project management and presentation skills
Able to work with large amounts of data to identify trends and patterns.
Qualifications:
Able to manage multiple, complex, ongoing tasks and projects
High attention to detail with a strong desire to optimize procedures and processes
Working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or ability to learn technology very quickly
Strong verbal and written communication skills
High achiever and self-starter with a “people first” leadership and coaching style
