Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets
of $2.5 trillion and operations in more than 60 countries. The firm is a leader
in investment banking, financial services for consumers, small business and
commercial banking, financial transaction processing and asset management.
It began
operations in the Philippines in 1961 with a representative office. Since then,
the firm has expanded its presence into a fully integrated franchise,
comprising Investment Banking, Treasury and Securities Services, Equity Sales
and Research as well as foreign exchange and fixed income trading operations.
JPMorgan Chase & Co. has a number of legal entities operating in the
country, including the Manila Branch of the bank, which has a commercial
banking license as well as a derivatives license, and a securities company with
a seat on the Philippine Stock Exchange.
JPMorgan Chase
& Co. launched its Global Service Center in Manila in 2005 and in Cebu in
2010, to provide a wide variety of strategic support including analytics,
finance and accounting voice-based services, transaction processing and other
functions to its affiliates around the world
.
Information
about JPMorgan Chase & Co. is available at
J.P. Morgan
Asset & Wealth Management, with client assets of $2.4 trillion, is a global
leader in investment and wealth management. Its clients include institutions,
high-net-worth individuals and retail investors in every major market
throughout the world. The division offers investment management across all
major asset classes including equities, fixed income, alternatives, multi-asset
and money market funds. For individual investors, the business also provides
retirement products and services, brokerage and banking services including
trusts and estates, loans, mortgages and deposits.
KEY PERFORMANCE
AREAS
Ensure adherence of operational procedures to complete
task in an accurate and timely manner.
CTQs and benchmarks for the desk are monitored daily.
Track, analyze and escalate outstanding items for
pending action.
Achieving the daily/weekly and monthly volume targets
Detailed and meticulous, high level of accuracy with
no tolerance for error.
Query emails from Front Office / Middle Office /
Counterparties must be reverted with clear and concise remarks.
Ensuring accuracy on performing BAU related activities
/ tasks and non disclosure of client information by preserving client
confidentiality
JPMorgan
Chase is an Equal Opportunity and Affirmative Action Employer,
M/F/Disability/Veteran
MINIMUM REQUIREMENTS
Minimum qualifications
- Graduate
Minimum experience
– 2-3 years in relevant field
Key competencies
Detail Orientation – Function is critical from impact perspective. Need eye for detail and there is zero tolerance to oversight mistakes.
Strong Client Focus.
Strong time management and ability to coordinate with various teams to action items.
Analytical - Ready to analyze the process flows and ideate on operational improvements.
Strong team player and must have the capability to build good working relationships with cross functional/geographical teams.
Communication (Spoken – Assertiveness & Written) – Ability to communicate effectively and assist Client Service Specialists / Front Office Groups / Middle Office Groups with queries/investigations.
Adaptability - Ability to perform in a fast paced environment and handle multiple tasks through effective prioritization
Control orientated and Risk awareness is essential.
Understand Operational Risks to reduce Risk Profile.
Ability to influence others for providing the supports and work under pressure independently.
Desire to make an impact. Self-Starter, Confident and Proactive
