Voice Support Representative Accenture Taguig (El

Accenture in the Philippines is currently looking for **Customer Service Representatives** who will be responsible in performing the following day-to-day tasks:- You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).- You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.- You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.**What are we looking?**- Open to college graduates, college undergraduates, and associate degree graduates- Must have at least 1 year of work experience in a BPO industry- Amenable to work in BGC, Taguig- Willing to go back on-site once recalled**Good to have skills**:- Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry**Join our high-performing team and enjoy these benefits**:- Competitive salary package, company bonuses, and performance incentives- Night differential- Loyalty, Christmas gift, inclusion, and diversity benefits- Paid sick and vacation leaves- Expanded maternity leave up to 120 days*- HMO coverage (medical and dental) from day 1 of employment- Life insurance- Employee stock purchase plan- Retirement plan- Flexible working arrangements- Accessible locations- Healthy and encouraging work environment- Career growth and promotion opportunities**How to Apply?**- After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.**Additional Information**:**What we believe**:*Terms and conditions applySchedule:- Rotational shift**Education**:- Senior High School (preferred)**Experience**:- Customer service: 1 year (preferred)