Assignment Brief – Verification Officer
MyPass Overview
Established in 2013, MyPass Global is a software solutions and services company that has designed a digital workforce management system, created to help companies in highly regulated industries to reduce their risk and cost of operations. An industry first innovation that has enabled the business to receive commercial support and recognition by the Department of Industry, Trade and Science, NERA, and the Australian Technology Awards (Winner – Energy & Resources Category 2019).
At MyPass, we are empowering frontline workers to manage training and competency information within their digital work passport and therefore prevent compliance gaps. Our MyPass app and platform simplify the compliance management process for businesses by making it easy for anyone to effectively manage verified training and competencies from any device. MyPass business partners get reduced risk exposure, a 70% reduction in operating costs, and a strong platform for business growth. We are on track to achieve our vision, which is to become the world’s first global worker credentialing ecosystem. We have top-tier clients that promote us like they are our employees, and who can see the legacy that MyPass can leave for their industry.
We are leading the next wave of compliance tech and have created a new category for workforce compliance technology. We have achieved this by having a bottom-up approach to data management that removes manual keying, where possible pulling that data from the primary source. This approach has been the missing link for ERP software and standalone compliance portals to date.
Over the past 6 years MyPass Global has been successful in attracting over 25,000 workers from 24 countries, securing 185 business partners (including ERGT & IFAP), and over 23 paying customers. We are experiencing 9% growth month on month and are on track to achieve our global growth ambitions, most recently reinforced by our entry into the US market.
Position Title:Verification Officer (VO)
Department:Customer Support
This Position Reports To:Verification Team Lead
Timeline:Immediate Start
To conduct the verification of employment history, qualifications, licenses and professional memberships in accordance with MyPass Global’s processes, procedures, productivity, quality and timeframe benchmarks.
We require someone to support our growing customer support and verification team.
Key tasks will include updating online worker profiles (within our software system), digital documentation management, image formatting/cropping, verification of qualifications and licenses using online checkers if available and general business administration support.
Customer Service & Administration Support
Email Support
Tech Support
Office & Admin
Document snipping & management
Data Entry
Fluent in English & Spanish
Marketing & Sales
Email Marketing
Graphics & Multimedia
Graphics Editing
Key Selection Criteria:
• Attention to detail and a methodical, systematic approach to your work (essential)
• Excellent computing skills (including Excel, Word)
• Excellent database administration skills
• Experience with managing digital images, cropping, formatting
• Experience with a variety of customised software applications
• Clear and accurate communication
• Understanding of Construction, Manufacturing, Oil & Gas, Heavy Industry preferred
• Willingness to work Night Shift (9:00pm-6:00am) & to work on weekends (Saturday/Sunday) is preferred
• Absolute discretion and confidentiality - Ensure confidentiality and privacy is respected and maintained at all times with respect to MyPass Global, clients, staff, products and services
