FOREX - OVERSEE DAY-TO-DAY OPERATIONS: Administer the daily performance of tasks related to Forex / Remittance
- MANAGE FOREX/REMITTANCE COUNTER
- Check if all Forex Counters are manned at all times & work schedules are regularly reviewed; that long queues are minimized
- MANAGE FOREX FUND
- Check if Foreign Exchange Fund & Dollar Remit Fund is properly accounted & reconciled daily system-generated reports; manage the timely replenishment of Forex & Remittance Fund; Sort & safekeep different currencies for deposit
- SUPERVISE SM FOREX SYSTEM & ALL REMITTANCE APPLICATIONS & CUSTOMER COMPLAINTS / CONCERNS
- Oversee the proper usage of Forex System & all Remittance applications; Handle & resolve escalated customer queries
- SUPERVISE SM FOREX SYSTEM & ALL REMITTANCE
- Oversee the proper usage of Forex System & all Remittance applications; Handle & resolve escalated customer queries
- MANAGE SAFETY & SECURITY OF OPERATIONS
- Check that cash movements are properly coordinated with the Security Office; ensure that user ID & passwords are kept confidential; Implement compliance to Anti-Money Laundering Law & BSP Regulations
Sales
- OVERSEE DAY-TO-DAY OPERATIONS: Administer the daily performance of tasks related to sales collections, bills payment & customer service products
- MANAGE LOOSE CHANGE FUND
- Maintain the availability of coins & bills & make sure that all are properly accounted for
- ACCOUNT SALES COLLECTION
- Check whether actual cash & checks turned over by Treasury Assistant tally with the turnover report & are deposited intact; ensure that confirmation of checks is handled properly
- MONITOR TREASURY ACCOUNTABILITIES
- Monitor PCF, OR/AR & all ILCs & make sure items are kept & disposal is in accordance with established procedures
- MONITOR STOCKS LEVELS OF CUSTOMER SERVICE PRODUCTS
- Ensure that all Customer
From Humble Beginnings…
It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online.
SM Goes Online!
As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online!
We’ve Got it All for You 24/7
We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime
Our Mission
We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.
