Transport Coordinator

JOB SUMMARY
• Receives proper booking (with complete important details) and effectively coordinates with clients on the transport arrangement details.
• Ensures all bookings from clients are served as much as possible.
• Assigns drivers to trucks and provides accurate directions on pickup and/or delivery arrangements (destination and other specific requirements of client) and ensures timely delivery of transport service.
• Provides proper monitoring and communication with truck drivers and helpers for clear instructions and updates (through cell phones and other available communication devices).
• Conducts pre-trip briefing with haulers and include discussion of safety policies and programs.
• Assists and guides drivers in dealing and coping up with unexpected in-transit issues encountered (i.e., closed loading dock, overweight loads, or any type of accident or incident).
• Checks/Monitors Truck Drivers and Movement of Trucks in and out of terminals, and transfers the Trip Records into the company's official files.
• Handles booking and transport issues and relays it to Operations Supervisor including any request and/or complaint from clients.
• Ensures containers arrive at final destination on agreed and required schedule and updates container monitoring report.
• Responds appropriately to queries and provides updates to Truck Drivers for safe and efficient performance of transport service to clients (i.e., road blocks, re-routing, traffic situation, weather updates, various existing road and other possible incidents).
• Ensures that the corresponding cargo goes with the appropriate Delivery Receipt.
• Monitors and reports to the Operations Supervisor and Clients (thru email and/or telephone/cell phone) cases of overstaying cargoes on trucks.
• Coordinates with site QHSSE officer in the implementation and control of QHSSE programs.
• Performs other tasks that may be assigned by the Operations Supervisor and/HOD.