Training Associate

Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES
Deliver training for newly hired FTE’s
Research on Client Products/ Services and offer an overall training solutions
Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation
Participate in training discussions with the clients
Administer needs analysis/ skill gap assessment and conduct a refresher training
Carry out needs assessment and performance reviews to officers
Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience
Coordinate with Recruitment, IT and liaising with HR team
Maintains knowledge and understanding of company policies and procedures

Minimum Requirement Qualifications:Key SkillsExcellent public speaking skills
Excellent active listening, negotiation and presentation skills
Strong customer service orientation
The ability to build a productive and highly-engaged work environment
Ability to adapt in a fast-paced and changing environment
Ability to work independently and take responsibility for seeing thing through to completion
Attention to detail

Education and/or ExperienceBachelor's/College degree
2-3 years of experience working as a Trainer in a BPO setting

Job Type: Full-timeJob Type: Full-time